fbazi Privacy Policy

Information Provided at Registration

When you open an account with fbazi, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Preferred username and password
• Country and division of residence

Identity Verification (KYC) Information

To ensure secure transactions and comply with applicable regulations, fbazi may request additional information for identity verification (KYC) in certain situations, which may include:

• National ID (NID) number or passport number
• Photo or scanned copy of a government-issued ID
• Selfie or liveness verification photo
• Proof of address document

This information is used solely for verification and fraud prevention purposes and is kept secure through SSL encryption.

Financial Transaction Information

During deposits and withdrawals on fbazi, we keep transaction records. These include:

• Transaction amount and date-time
• Payment method used (bKash, Nagad, Rocket, Upay)
• Last few digits of the payment mobile number (the full number is never exposed)
• Transaction ID and reference number

Technical Information Collected Automatically

When you use fbazi, our system automatically collects certain technical information:

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Pages visited, clicks, and session duration
• Cookie and local storage data
• Referring website or source (if any)

Account Management and Service Delivery

Your information is used to create, manage, and secure your account and to operate our gaming services properly. This includes processing financial transactions, issuing bonuses, and storing gaming history.

Security and Fraud Prevention

We analyze your information to keep our platform secure and to prevent unauthorized access, fraud, or money laundering. Ensuring fair play is our responsibility to all users.

Customer Service Improvement

Our 24/7 live chat support team can view your account information and transaction history to resolve your issues quickly. This helps us provide better service.

Personalized Experience

By analyzing your gaming preferences and usage patterns, we can offer you more relevant game recommendations, promotional offers, and bonuses. This analysis may also be carried out on the basis of fully anonymous statistics.

Responsible Gaming Monitoring

fbazi takes responsible gaming seriously. We monitor your gaming activity to identify problematic gambling behavior and provide support when needed. To learn more, visit our Responsible Gaming page.

Communication and Notifications

Using your email address and mobile number, we may contact you about the following:

• Transaction confirmation messages
• Important security alerts related to your account
• Relevant promotional offers and bonus notifications (you can opt out at any time)
• Policy change notifications

Service Provider Partners

We share limited information with selected third parties to operate our services, such as:

• Payment processors — for verifying bKash, Nagad, Rocket, Upay transactions
• Game software providers — to ensure gameplay fairness
• Data protection and cybersecurity services
• Customer service platforms

These partners are provided only the minimum information necessary to carry out their specific tasks. They are required to comply with our privacy standards.

Legal Obligations

fbazi may be legally required to disclose information to authorities in the following situations:

• In compliance with a valid court order or direction from an investigative authority
• To comply with anti-money laundering (AML) laws
• To prevent terrorism financing
• To protect the legal rights of fbazi or its users

Business Transfer

If fbazi undergoes any restructuring, merger, or acquisition, your information may be transferred to the successor entity. In that case, we will notify you in advance and the new entity will follow standards consistent with this policy.

Anonymous Statistical Data

We may share aggregated statistical data with personal identifiers removed with third parties. It is not possible to identify any individual from such data.

What Are Cookies and Why We Use Them

Cookies are small text files stored on your device. fbazi uses cookies for the following purposes:

• Essential cookies: For basic site functionality, login sessions, and security.
• Performance cookies: To improve site speed and user experience.
• Analytics cookies: To understand user behavior (anonymous data).
• Preference cookies: To remember your language and preferred settings.

Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent many fbazi services from working properly. The method for controlling cookies varies by browser — you can find details in your browser's help center.

Data Retention Period

fbazi retains your personal information for as long as necessary or as required by legal obligations. As a general guideline:

• Active account data — for the full duration the account remains active.
• Closed account data — a minimum of 5 years after closure (for legal reasons).
• Financial transaction records — for the period determined by applicable law.
• Technical logs — automatically deleted after 90 days as a general rule.

Data Deletion Requests

In certain situations you may request deletion of your personal information. However, where legal obligations exist, we may be required to retain some data. To request data deletion, contact us at [email protected].

Technical Security

fbazi applies industry-standard security technology to protect your information:

• SSL/TLS encryption — all communications are encrypted.
• Two-Factor Authentication support.
• Firewall and intrusion detection system.
• Regular security audits and vulnerability assessments.
• Storage of sensitive information in encrypted databases.

Organizational Protection

Alongside technical safeguards, we also ensure security at the organizational level:

• Only authorized personnel can access user information.
• Regular training provided to staff on data protection.
• Strict disciplinary measures in cases of privacy violations.
• Strict confidentiality agreements with third-party partners.

Steps in the Event of a Security Breach

If an unexpected security breach occurs, fbazi will act promptly. Affected users will be notified as quickly as possible, and all necessary measures will be taken to minimize potential harm. We advise you to use a strong password and never share your login details with anyone.

Right to Access Information

You can log in to your fbazi account at any time to view your personal information, transaction history, and gaming records. More detailed information can be requested through account settings or directly through our support team.

Right to Correct Information

If the information we hold about you is incorrect or outdated, please contact our support team to have it corrected. Failure to provide accurate information may limit access to some services.

Right to Opt Out of Marketing Communications

You can stop receiving promotional emails and notifications at any time. Each marketing email contains an unsubscribe link, or you can contact us directly. Important notifications related to transactions and security cannot be turned off.

Right to Object to Data Processing

In certain circumstances you may object to the processing of your information. However, some data processing is essential for fbazi to provide its services, and stopping it may require your account to be closed.

Age Restriction

fbazi's services are only for individuals aged 21 or above. We do not intentionally collect any information from minors. Age is verified at the time of account registration, and if any user is found to be a minor, their account will be closed immediately and the related information will be deleted.

If you believe a minor has opened an account on fbazi, please notify us immediately at [email protected].

Data Storage Location

fbazi is an international platform and our servers may be located in various countries. As a result, your information may be processed or stored outside of Bangladesh. However, regardless of where your information is stored, we ensure the same level of protection as described in this policy.

Protection Guarantee

For international data transfers, we ensure that:

• The recipient country or organization maintains adequate protection measures.
• Appropriate contractual safeguards are in place.
• All transfers are completed through SSL encryption.

Updates & Notifications

fbazi may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email and note the date of the update on this page. Continued use of fbazi after any changes will be considered as your consent to the updated policy.

We advise you to review this policy regularly so you stay informed about the latest updates on how your information is being protected.